DNS and File Authentication Details

Major Incident order.servertastic.com
20 hours, 32 minutes



This issue is now resolved.

Oct 11th, 2019 11:02 UTC

We believe this issue has been resolved by the CA. We are currently monitoring.

Oct 11th, 2019 10:39 UTC

Certificates under the brands RapidSSL, Geotrust and Thawte are not returning the FILE and DNS authentication information during the order process. This is a problem with the CA system. We are able to request this information manually if you contact support.

However the CA is receiving a high support volume as a result of this issue and it is taking time to obtain this information from them

If the order is urgent the PositiveSSL and SecitigoSSL brands are unaffected.

Oct 10th, 2019 14:34 UTC